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Our company embraced Ulrich's three-legged model as the standard paradigm for HR practice delivery. The Ulrich model is predicated on three key functions, namely HR centres of excellence, business partners, and shared services (Beatty, 2019). The roles and contributions of HR professionals are as follows:

Exemplary institutions (COE)

HR can utilize COE to increase their organization's ability to achieve a competitive edge through creative HR practices. The organization's resourcing and hiring procedures are inclusive, diverse, and accommodate neurodiversity. The interviewing and selection procedure is governed by data produced from task simulation activities, interviews, and psychometric tests to ensure that only the most competent applicants are chosen. These creative recruitment and selection procedures have aided in the development of a strong employer brand that draws top candidates naturally.

The selected individuals' goals must always correspond with those of the organization. When personal goals are matched with those of the company, the department can perform human resource development (HRD) strategically with the needs of the company in mind. The HR specialists have successfully imparted essential competences and skills to the personnel. Alhalboosi (2018) found that HRD increases the productivity, effectiveness, and profitability of an organization. Therefore, a cause-and-effect relationship may be formed between the company's observed employee productivity and its effective HRD activities.

According to the Paauwe model, human capital is the most important resource in an organization; consequently, the HR professional's primary purpose is to preserve it. The concept specifies that a company seeking sustainability must prioritize the outcomes of its personnel (Mehta, 2016). The HR department works on keeping and attracting top people for this reason. We accomplished this by creating novel incentive and reward systems for the top performer. We may therefore conclude that the organization's ability to retain top people is the outcome of good HR policies.

Common Services

HR administrative responsibilities are centralized inside a single unit. The majority of administrative tasks are managed by the HRIS. By integrating all HR procedures with the prescribed legal framework, the department has been able to successfully avoid tribunals, litigation, and sanctions. Utilizing the HRIS database, the HR department has increased organizational efficiency and decreased operating expenses. George (2020) demonstrated that HR shared services might save expenses and improve structural flexibility and customer service quality. Automation eliminates the need for manual labor and the costs associated with it, leading to substantial cost savings. In addition, while allocating resources, priority is given only to positions that enhance the business's growth.

HR Business Partner

Utilizing data, the HR business partner is responsible for delivering organizational and individual capabilities. The department engages with line managers to influence and direct the successful implementation of the plan. Through strategic planning, the department is able to provide suggestions regarding the effects of proposed changes. Strategic succession planning and forecasting have helped human resources to handle potential disruptions to business operations. HR practitioners can connect all HR practices with strategic business objectives using HRBP methods. These actions provide the department a feeling of direction. In addition, the department's initiatives are all intended to improve organizational outcomes.

CIPD Career Roadmap

Domain of Expertise in Talent Management

Using succession and contingency planning, talent management identifies an organization's most valued employees. After recognizing an organization's top talent, human resources implements ways to cultivate and enhance their skills and capabilities (Specialist knowledge, no date). Talent is a valuable asset that may be utilized for the company's financial gain. The notion of talent management is deemed vital since it represents the future gold standard for human resources (HR) practice. HRM professionals will transition from their existing positions as business partners to talent managers. The Centres of Excellence approach, which the CIPD refers to as "the future of HR practice," was created to eliminate talent shortages by emphasizing talent management as a key HR capability. Given that HR practice is an expanding area and the importance of talent management in future HR practices, each HR unit and professional should prioritize this conceptualization.

Core Knowledge Analytics and Value Creation

Evidence-based practice is formulating strategies and making decisions based on the best available facts. Analytics and value creation are essential concepts for data-driven decision making in order to promote the development of insights and value measurement (Specialist knowledge, no date). Understanding HR data as a source of information that can be utilized to guide decisions, determine the value input of each staff member, and anticipate future performance falls within this domain. HR can use the data to find areas for improvement and plan activities that will enhance the performance of the organization. Because predictive analytics is expected to be one of HR's major responsibilities in the near future, analytics and value creation are viewed as crucial (Predictive analytics, no date). Data-driven technology will facilitate HR planning, recruitment, career development, and training (A collection of thought pieces, 2015). HR practitioners would be expected to demonstrate proficiency in converting data insights into organizationally-beneficial solutions. As stated by the CIPD, an HR professional is not need to be a data scientist, but should aim to acquire vast data analytical skills (A collection of thought pieces, 2015). Therefore, each HR professional should prioritize analytics and value creation.

Core Conduct Ethical Conduct

In HR practice, business ethics is a crucial component of professional behaviour. HR professionals regarded corporate ethics as a very valuable idea, according to a CIPD survey (A collection of thought pieces, 2015). The HR professionals interviewed ranked ethics as more important than change management (35%), strategic management (32%), and finance (2%). (A collection of thought pieces, 2015). Ethical values provide a moral foundation for right or incorrect behaviors, values, and actions and enable human resource professionals to handle ethical challenges in the workplace. Ethical behavior is seen essential because it fosters a healthy work environment and harmonious interpersonal interactions. Given that views of ethical behavior and treatment are appreciated by contemporary society, building a culture of ethical conduct can assist an organization in establishing a favorable reputation.

Project Management Techniques

During the introduction of an HRIS system across the department, I utilized project management techniques. To divide the project into smaller jobs, the work-breakdown-structure (WBS) technique was employed. A WBS technique employs a visual framework to build a task map depicting what is required to accomplish goals. Using the program, I was able to evaluate project expenditures and create a feasible schedule. Effective WBS strategies can increase organizational and project efficiency, according to Eby (2016). Each member had a clear understanding of their duties and contributions, and the risk of spending money to activities beyond the project's scope was eliminated.

During the move from an internal shared services model to outsourcing, SWOT analysis was utilized. It was assessed which strengths, weaknesses, opportunities, and threats would facilitate or impede the project. In addition, an evaluation of the organization's capabilities (time and staffing levels) to efficiently outsource HR operations to external suppliers was performed. I also assessed the outsourcing's compatibility with our HR strategy and operational model, as well as our capacity to manage third parties.

Problem Solving Techniques

When team members actively resisted implementing the HRIS system due to work changes that would occur during the post-implementation phase, the 5-Whys problem-solving technique was utilized. Then, the following questions were posed:

Why do you not wish to implement the system? We approve of the status quo Why are you not content with the current quo? We are utilized to the routine. Why do you not wish to alter the routine? Because it will create additional work Why do you believe the system will generate extra work? We have a timing constraint Why is this so? Already we have a heavy workload

The process of brainstorming was then utilized to discover ways for utilizing the system without generating additional work. We ultimately discovered ways to use the system to reduce employee tasks.

Group interactions and Conflict

Typically, there are five stages of group development: forming, storming, norming, performing, and disbanding. During the storming stage, conflicts among group members are most prevalent. Disputes characterize this time, as group members begin to abandon the personal limits established during the establishing phase. Different styles of work, personalities, perspectives, and interests can strain partnerships. A lack of clarity on job responsibilities and role limits may also contribute to uncertainty and anxiety. During this stage, competition for dominance, recognition, or leadership position is also typical. As the connection is still in its infancy, team members may lack support or begin to form cliques inside the group, which can impede team cohesion.


Group disagreements may result in decreased productivity and teamwork. Farland et al. (2018) discovered that the team development process had a substantial effect on the team's cooperation and performance. The poll found that teams perform worse during the storming phase compared to previous phases. Collaboration and inter-team cooperation are crucial conditions for a group's optimal performance (Farland et al., 2018). Due to the absence of these two aspects during the storming phase, organizational productivity and optimal performance are jeopardized.

Conflict Management Model Thomas-Kilmann

The Thomas-Kilmann model identifies five conflict resolution strategies: competition, cooperation, avoidance, accommodation, and compromise. I utilize the competing method most often when I must make difficult decisions in a hurry. I utilize my positional authority to formulate and oversee the implementation of my decisions. However, I employ this technique sparingly because regular use can create a hostile and toxic environment.

Collaboration is the method I utilize most frequently to reach a solution. The procedure entails examining the issue to determine its major problems. After identifying the issue, the relevant parties were taken through collaborative exercises on various resolutions to their dispute. Reaching a middle ground that somewhat satisfies one or both parties is the essence of compromise. Before compromising on any aspect of a conflict, I always assess the circumstances to grasp the dangers and opportunities associated with each decision. I employ the avoidance strategy for minor misunderstandings that have no big impact on the results of the individual, team, or organization.

Occasionally, I delay resolving disagreements so that team members might acquire conflict management skills through idealized influence. I must make altruistic decisions in order to accommodate another person's viewpoint. I utilize accommodative to save time or make a person feel valued by the organization. According to Altmae, Türk, and Toomet (2013), a balance of the five techniques can result in more effective relationship-oriented leadership. By balancing these approaches, I was able to develop more effective conflict management strategies.

Relationship Determined by (IBR)

The IBR method to dispute resolution emphasizes mutual respect and comprehension. The method states that a manager's responsibilities extend beyond dispute resolution. Rather, it entails creating meaningful connections through the process of conflict management by recognizing and appreciating individual diversity. When dealing with disagreements, I always seek to remove people from situations. When an employee, for instance, refuses to accept my choice, I do not consider him as problematic. Instead, I endeavor to comprehend their perspective and make decisions that meet their requirements. I use active listening skills to better comprehend the needs and interests of each person. The strategy has been successful in creating group cohesion and cultivating meaningful relationships due to its primary emphasis on individual outcomes.

Model of Eight Conflict Causes

I utilized the eight causes of conflict to defuse the tension between two employees who refused to collaborate due to personal dislike. Both employees stated that they simply do not get along with one another. Because the origin of the conflict was unknown, I utilized Bell and Hart's eight causes of conflicts to determine its origin. According to the concept, workplace arguments stem from resources, working styles, perceptions, work pressure, roles, unpredictable policies, and goals (Conflict resolution, no date). I studied each of the stated causes and determined that the disagreement was driven by incompatible working styles. One employee was neat, organized, and valued a clean work environment, whereas the other was naturally loud and unorganized. Even though both were productive, their partnership was hampered by their dissimilar personalities. By focusing on the problem's fundamental cause, the strategy minimizes time and resources from being spent on problem symptoms.

Influence, Persuasion, and Negotiation


The RADPAC model postulates that a consensus can be reached through a six-step procedure. This process includes establishing rapport, analyzing, debating, proposing, reaching consensus, and concluding. To establish rapport, I create an environment in which the participants to the discussion will feel at ease with one another. Rapport facilitates the formation and maintenance of positive team connections. I provide a forum for users to communicate and express their thoughts, ideas, and emotions during analysis. The platform enables individuals to comprehend one another's opinions and wants. In the third phase, I establish a forum for discussing and summarizing the interests and viewpoints expressed in the second phase. During the fourth step, members examine the advantages and disadvantages of each suggested concept and assemble them into a report. I utilize voting to reach a consensus regarding the greatest idea. At the conclusion of the closing phase, I ensure that each member's needs and opinions have been considered and valued.


I utilized Robert Cialdini's six elements of influence to convince top management to approve the budget for a proposed project. Influence, reciprocity, commitment and consistency, social proof, like, authority, and scarcity are the tenets. Reciprocity is founded on the hypothesis that if you offer someone something of value, they will likely return the favor (Cialdini, no date). I presented the project's usefulness and value to the management in order to elicit cooperation from the administration. Consistency is founded on the idea that individuals are more likely to comply with a request if they have publicly committed to doing so (Cialdini, n.d.). I involved direct supervisors to assure their dedication to subordinates.

To demonstrate social proof, I presented employee opinions and input regarding the company's social networks. By releasing this information, I'm able to demonstrate how much the concerned stakeholders appreciate the proposal or are pleased with the project (liking). All of my requests for budget approval were supported by insightful data to substantiate my arguments. People are more likely to be convinced when the persuader exhibits competence or trustworthiness on the subject at hand (Cialdini, no date). Utilizing facts is an excellent method for establishing the credibility of your endeavor. I employed the idea of scarcity by informing the managers of the uniqueness of a proposed project.


I have utilized the McKinsey influencing model to influence the attitudes and behaviors of employees during the implementation of the HRIS. During a change management endeavor, team members must be guided by four actions: role modeling, encouraging understanding, developing talent and skills, and reinforcing using formal processes (Basford and Schaninger, 2016). To raise awareness, I explained to the employees why we needed to implement the HRIS. People are more likely to change when they get the "why" behind the initiative (Basford and Schaninger, 2016). I instructed employees on how to utilize the system effectively to empower employees. When employees possess the necessary abilities, they are likely to be motivated to act (Basford and Schaninger, 2016). I strengthened the formal procedures that supported the change program using incentive-based processes. Role-modeling theory states that a leader's actions inspire the workforce; therefore, I ensured that I could exhibit experience in influencing and motivating colleagues utilizing the system.


F.H.A.M. Alhalboosi. 2018. Human resource development.

S. Altmae, K. Türk, and O. Toomet (2013). Thomas-conflict Kilmann's management modes and their relationship to Fiedler's leadership styles (based on Estonian organizations). Web.

The human resources business partner, by C. Beatty. Web.

Basford, T., and Schaninger, B. (2016). The four building blocks of change: four key activities that influence employee attitudes and conduct. Here is why they are significant. Web.

Cialdini, R. (no date) Robert Cialdini discusses the six methods of persuasion in an interview. Web.

A compilation of articles altering HR operational paradigms (2015).

Professional expertise: CIPD profession map (no date) Web.

Eby, K. (2016) Work breakdown structures in depth. Web.

American Journal of Pharmaceutical Education, 83(6), pp. 7030, Farland, M.Z., et al. (2018). "Impact of team formation method on student team performance across multiple courses incorporating team-based learning." Web.

George, S. (2020) Human resources shared services. Web.

Mehta, E. (2016). Literature review on human resources practice in the banking sector. International Research Journal of Engineering IT & Scientific Research, 2(7), pp. 90–97. Web.

Conflict resolution using “the interest-based relational” approach (no date) Web.

Predictive analytics in personnel administration (no date) Web.

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